Websites are closing their doors to AI agents
theverge.comComments
It really sucks for small businesses. Their websites get absolutely hammered and they can’t afford or don’t know how to stop it. Cloudflare ends up winning as they’re the easiest solution.
What prevents other hosting sites from providing similar tooling?
As a user (bot or flesh) you have to jump through these hoops, and to the website operators they get fewer complaints when users (and bots) are able to contort themselves in predictable ways. Versus you'd perceive as a website operator, if your blocking worked at all, that you'd risk seeing a precipitous dropoff of bots if you did things in bespoke ways, as both bots (true positives, among dd and cf survivors) and people (false positives) get jammed.
The net effect in this model would be that such things as cloudflare and datadome take money from websites in order to block "dumb" bots and enfranchise "smart" bots to the point of creating a market for bot services. People that want to bot have to use AI or go to bot service providers.
For website operators that's a worthwhile exchange for dollars, in that dumb bots can cause a lot of harm in wasted compute. Bots are typically dead end users who won't buy ever anyway, or merely inefficient way of doing business if they scrape excessively. And many do scrape excessively.
"reform school for bots" is a good mental model. For this to work, the "reforms" have to be consistent so that bots can conform to them.
It's a peculiar equilibrium and I am not sure that it's all that stable as an equilibrium. Would be a good subject for a formal treatment, game theory and economics.
Bunny.net is another one that I find similar to Cloudflare from pricing and functionality perspective
What really sucks is e.g. Gemini that pulls images without being able to go to the source (unless it changed recently.)
Want to argue for a shining new world, but you're on a locked site? I guess we'll have to live with dystopia. Want to sell the greatest widget since the invention of sliced bread? Well, I never found it. Sorry, I bought inferior widgets from your competitor instead. I'm at a physical sales location, but I can't access your spec-sheets? Your competitor the next shelf over doesn't have that problem, I'll go buy theirs.
Another more blunt way to say it is that people can instruct their agents to look out for their best interests (and while there are cracks they continue to get better at this), and companies hate that.
People will work around it similar to how we've worked around with adblockers for years, and it will just become a game of attrition as these companies work to preserve their moats until they find a way to preserve this revenue stream off of people's agents.
I do see that there is another side to this. I saw complaints by an event organizer (think weddings etc) who got some special requests and went above and beyond to accommodate but it turns out the extensive requests likely were AI generated fully optimizing for the customer's interests, and just shamelessly asking for many favors essentially. She used to do these things because humans had a bit of embarrassment and friction around asking too many things and so it worked on a social agreement that if you ask it likely is truly important that you made the effort to ask. Now this cannot be assumed. So things will more to more formal rules, more explicit pricing for the small asks, and generally more adversarial and low trust systems that fully squeeze out the human slack from these systems.
https://docs.lightning.engineering/the-lightning-network/l40...
I'm trying to build a personal social media client to stop the platforms from shoving their feeds down my throat and to consume only the content I care about, so this hits home.
(I just got blocked from LinkedIn for letting an agent set all of the 77 email notification toggles off, which in hindsight was obvious but I wasn't going to do that manually since every toggle has their own separate page, it's a lot of clicks.)
It might not hit input cache at that rate but better than a block or ban. Keep the context window small.
A year ago, I contacted DataDome directly and they assured me that "fighting false-positives is their biggest priority" and their filters were fixed for a while until recently. A few days ago, I contacted them again, and now their stance is different: "our support channel is for customers only and this ticket will be closed." However, their customers have no idea that DataDome messes with their end-users, and reaching a tech support person who actually knows about their website using DataDome is unbelievably difficult.
Datadome reminds me of Cloudflare in their early days, when they were breaking UX for many users with Google reCAPTCHA.
If I have to drive to the store to get it, I wouldn’t have shopped with them! It feels like every time I don’t order with Amazon the stores remind me why I ought to.
Both the consumer and the manufacturer/labor/driver/gig-worker always get the short end of the stick.... once AI-agents becomes indispensable part of life.
Either way, the benefits of price transparency are not imaginary, but they are also not the only factor. Things like insufficient buyers or sellers, government policy, etc are also in play.
All else being equal, a buyer being able to easily see seller A is more expensive than seller B for the same goods will result in lower prices for the buyer. But all else is rarely equal.
Fortunately, if AI is really superhuman in capabilities it may still win the battle for the customer and keep prices competitive: aggressive price comparison, alternatives discovery, negotiation, group buying, etc.
Email was awesome when it first became widespread. I could cold-email random professors at other universities (I was in school at the time) and get meaningful responses back. Then lots of people (and companies) started cold-emailing, and it stopped working.
Social media is broken if there's nobody there, is great with a medium-sized community, and is broken if everyone is there.
Ad-supported websites can offer all kinds of valuable free services. Up until either (1) they become so ad-infested that they're no longer useful, or (2) all the users block ads.
There was a wave of websites providing APIs for programmatic access a while back. You could script together whatever flow you wanted. If no API was offered, you could scrape the HTML. That triggered a wave of alternate interfaces to sites, skipping their ads, skipping their engagement funnels, separating the value from the cost. So everything got locked up behind captchas and accounts and API keys with limited access.
This outcome was always inevitable. Humans don't understand social contracts, or they do and both sides abuse the hell out of it. We feel entitled to have just the loss leaders without ever buying anything else. When running businesses, we feel entitled to keep adding more and more adds and generally enshittifying the experience. People can take it or leave it, after all.
Agents don't change the underlying structure at all. They just magnify and accelerate parts of the system, and will therefore magnify and accelerate the reactive and defensive responses.
For example, I now have to `pacman -S chromium` to buy tickets from Deutche Bahn. They accuse me of being a bot when I use firefox on linux. It's a known problem, and I think stuff like this will only get worse the longer this cat and mouse goes on.
Put another way, because it undermines the revenue that is providing you the service. Working around it is not a sustainable solution.
Not outlandish. The prices are a big motivator and I wonder how much they’d have to charge me to compensate. My agent probably sees the sponsored results before it sees the other results but that is probably considered insufficient compensation.
I think I’ll keep doing what I’m doing but primarily because if the world is forced to charge higher prices to compensate for the lack of advertising I think that isn’t an outcome I particularly am upset by. It passes a Categorical Imperative Test, if you will.
I have (currently free but maybe paid in the future) accounts for side projects with businesses that Claude chose for me. (I reviewed the suggestion, but didn’t see a problem or reason to change it.) Why did Claude choose those providers? No idea, but if it’s through subtle marketing to Claude, then well done to them.
Grim. No point in writing blog posts or publishing anything for free if that's the future.
Wasn't there some restaurant review site that gets accused of doing pay-to-play hiding of negative reviews and promoting positive ones that calls up businesses and basically extorts them into their services? They have all the incentive in the world now to manipulate the results shown to AI agents. You won't even see the manipulation directly yourself when there's an AI sitting between you and the source acting like an obfuscation layer.
I constantly get pestered by "are you a bot" queries.
They ruined the world wide web here. I did not have that in the 1990s or early 2000s.
First they forced their malware bot farms on us, now they want to rent them to us so they can turn the entire web into the dark web.
And eventually rug pull off the major retail sites and just redirect traffic to their own darker sites to scrape commissions, sell direct and keep the change.
I'm sure the teams thinking this up buy their lunches from a ghost kitchen run by illegals that's never had a health inspection,
located in the back of a laundromat with a phony business license and website that only accepts crypto.
Web 2.0 went from serving users to profit maximization. Amazon became unusable. Streaming services fractured and fragmented, with content locked behind numerous paywalls. Ads permeate every surface.
This is not to say the agentic era will end differently. But at the onset of this era, and for the foreseeable future, customer adoption and trust will decide winners and losers.
> Instead of trying to fight Amazon, the company has partnered with retailers like Walmart, Gap, Sephora, Best Buy, and others, allowing Muse to shop on their sites. At the same time, Shopify has also opened its network of storefronts to AI agents.
they're making deals with the sites so that the agents can work, the sites get compensated. I hope for this "AI can do what it wants if it pays" model to expand further. Cloudflare told us months ago we'd have an option to get paid by AI crawlers. I signed up to join but of course as a nobody I never got a reply.
Look at spotify and their royalties. Theres already such little value in human based internet that agents will race to the bottom.
The only internet content will be worse than adware. Itll just be agent poison meant to take your money.
Any other viewpoint seems to ignore the already shattered shared internet.
I mean there are multiple reasons not just the AI agents but that's also a part of it
This will go the same way, in 2 years 99% of Internet traffic will be AI agents. You close the doors, you stop existing.
Recently I've asked an agent to find me a laptop with particular requirements. You do not let the agent search your site, you will not get the sale.
Not only this, but the AI will start picking up the scam websites that allow it to search it.
(Shrug) Well, they must not want to sell anything to me.
This is not a battle that site owners want to fight. They may think it is, but they're horrifically wrong about that.
You are in a bubble. Normal people (i.e. 99% of people) will not use these agentic tools:
* Some, probably most, won't use them because they don't trust them
* Agentic tool providers can't possibly supply everyone with their own free agentic tooling
* The vast majority of people will not pay providers what it will cost to run these agentic tools (or even anything)
* The vast majority of people cannot afford to buy their own hardware to run their own agentic tools in-house
* Agentic tooling is mostly useless for most people (who cares that it can check you into flights, most people don't have that kind of problem)